Invoices & charges
- What if my shipment exceeds the size or weight?
- Customs regulations
- Customs invoice and how to complete it
- Customs clearance: requirements and documentation for international shipments
- Shipping to the U.S.
- How can I weigh or measure my package?
- Suspension of Duty-Free De Minimis on shipments to the United States
- Do I need to provide other documents in addition to the label?
- What happens if I’m not sure about the weight?
- Chronopost
- What does Incident mean?
- Can I purchase a shipment and have the recipient pay for it?
- What is the EORI number and why is it important for your international shipments?
- How will Windsor Framework affect the shipping process on Packlink?
- What documents do I need if I ship outside the EU?
- Coverage for second-hand goods
- Additional charges due to difference in weight or measurements
- Who has to pay the customs fees and taxes?
- Unknown charges
- I’ve been charged twice, what do I need to do?
- Proof of value in case of damage, loss or missing content
- How does the automatic payment collection process work?
- Will I receive an invoice as soon as I finalise a shipment?
- I don't have an invoice: Can I claim for damage, loss or missing content?
- How do I get an invoice?
- Will I receive an invoice with VAT?
- Can I change the invoice data?
- My promo code is not working: What should I do?
- Can I receive a single invoice for all purchased shipments?
- Cash on delivery service