Tracking & delivery

Pick Up

• Are labels mandatory?
• What should I do if my shipment has not been collected?
• How do I reschedule a pick up?
• Pickup
• Poste Italiane Print in Store service
• Updates Peak Season

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Delivery

• What do I do if the recipient hasn’t received my package?
• Can I write the recipient’s address on the package by hand?
• What are the main differences between Estimated and Guaranteed delivery?
• Shipping operations during weekends and public holidays
• Date and time of delivery
• Returning goods to China

Tracking

• How do I track my shipment?
• How can I retrieve my Packlink reference number?
• Why is the tracking not available?
• What is it and how can I access the post-sales page?
• Can I apply the same label to multiple parcels?